GetCharge is not responsible for any purchase of Recharge for an incorrect mobile number or DTH account number. If we failed to perform your recharge at operator end, your money will be instantly refunded to your GetCharge wallet for immediate use. You can also ask us for refund to your card / Bank. To refund the money of your card / Bank you have to mail us at care@getcharge.in. However, if in a transaction performed by you on the Site, money has been charged to your card or bank account and a Recharge is not delivered within 24 hours of your completion of the transaction then you may inform us by sending an email to care@getcharge.in. GetCharge shall investigate the incident and if it is found that money was indeed charged to your card or bank account without delivery of the Recharge then you will be refunded the money within 7 working days from the date of receipt of your email. Kindly note, in all cases our liability is only restricted to providing you a valid recharge or refund to the extent of payment received by us. We shall not be responsible for any other claim or consequential liability arising out of a failed recharge on our system.
All sales of Recharge are final with no cancellation or exchange permitted. No cancellation will be allowed for successful orders. For any further clarification please write to us at care@getcharge.in. We will get back to you within 24 working hours.
Your money is safe with us! However, if you do not use your wallet balance for 12 months, it will be forfeited. In the event wallet is inactive or not used by the customer for a continuous period of 1 year from the date of activation or last transaction, the balance will be forfeited. No refund will be allowed in the event wallet balance expiry.
